Refund policy
Returns and refund policy
At Daymo, we are committed to providing our customers with the highest quality products and exceptional customer service. If you are not entirely satisfied with your purchase, we are here to help.
Return Policy
- Timeframe: You must contact us within a reasonable period of time.
- Condition: To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.
- Proof of Purchase: A receipt or proof of purchase is required for all returns.
Refund Policy
- Eligibility: If you are not completely satisfied with your purchase, you can request a full refund within 30 days of purchase date - as per our 30 Day Money Back Guarantee.
- Approval: If your return is approved, we will initiate a refund to your original payment method.
- Processing Time: Refunds will be issued within 10 business days after the returned item is received and inspected.
Shipping Costs
- Return Shipping: We will cover the cost of return shipping for items that are damaged, defective, or incorrect. For all other returns, the cost of return shipping will be the responsibility of the customer.
- Original Shipping Charges: Original shipping charges are non-refundable.
Australian Consumer Rights
This Policy does not replace or exclude any rights that apply to you under the Australian Consumer Law (ACL).
If you believe that your purchase fails to meet one or more of the below consumer guarantees, then you may be entitled to a remedy which may include a repair, replacement, or refund.
- Acceptable Quality: Products must be of acceptable quality, meaning they should be free from defects, safe, and durable.
- Fit for Purpose: Products must be fit for any purpose that they are commonly used for.
- Match Description: Products must match the description provided by the seller.
Contact Us
If you have any questions about our returns, refund policy or your consumer rights please contact our friendly customer service team.
Warranty Policy
At Daymo, we believe in making high-quality gear you can count on. Every product is backed by our warranty, because we stand by what we sell — no fine print, no fuss. If something’s not quite right due to a manufacturing fault, we’ll fix it.
Adventure-Q BBQ (Original & Ultimate)
Warranty Period: 3 Years
Coverage: Covers manufacturing faults or defects in any included part or material.
Includes: pan, steamer, dome lid, glass lid, silicone handles, utensils, dustproof bag, and canvas carry bag.
Excludes: Wear and tear, misuse, or accidental damage.
Bush Kettle
Warranty Period: 3 Years
Coverage: Covers manufacturing faults in the kettle and base.
Excludes: Wear and tear, misuse, or accidental damage.
Adventure-Q Mats
Warranty Period: 1 Year
Coverage: Covers manufacturing faults in materials or construction.
Excludes: Wear and tear, misuse, or accidental damage.
GoodSnooze Travel Range
Warranty Period: 1 Year
Products covered: Neck Pillow, Eye Mask, Bamboo Blanket, Compression Socks, Drink Bottle
Coverage: Covers manufacturing faults in materials or construction.
Excludes: Wear and tear, misuse, or accidental damage.
How to Make a Warranty Claim
If you believe your item is faulty and still within the warranty period:
- Contact us
- Include your order number
- Attach a clear photo or video showing the issue
- Add a brief description of what happened
We’ll review your claim and get back to you quickly with a solution — whether that’s a replacement, repair, or store credit.
Your Rights Under Australian Consumer Law
This warranty is provided in addition to the rights and remedies you have under the Australian Consumer Law (ACL).
You are entitled to a remedy if a product does not meet the following guarantees:
- Products must be of acceptable quality
- Products must be fit for purpose
- Products must match their description
If your product does not meet these guarantees, you may be entitled to a repair, replacement, or refund under the ACL.
Questions?
We're here to help. Contact our friendly team here.
