At Daymo, we are committed to providing our customers with the highest quality products and exceptional customer service. If you are not entirely satisfied with your purchase, we are here to help.

Return Policy

• Timeframe: You must contact us within a reasonable period of time.
• Condition: To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.
• Proof of Purchase: A receipt or proof of purchase is required for all returns.

Refund Policy

• Eligibility: If you are not completely satisfied with your purchase, you can request a full refund within 30 days of purchase date - as per our 30 Day Money Back Guarantee.
• Approval: If your return is approved, we will initiate a refund to your original payment method.
• Processing Time: Refunds will be issued within 10 business days after the returned item is received and inspected.

Shipping Costs

• Return Shipping: We will cover the cost of return shipping for items that are damaged, defective, or incorrect. For all other returns, the cost of return shipping will be the responsibility of the customer.
• Original Shipping Charges: Original shipping charges are non-refundable.
  

Australian Consumer Rights

This Policy does not replace or exclude any rights that apply to you under the Australian Consumer Law (ACL).

If you believe that your purchase fails to meet one or more of the below consumer guarantees, then you may be entitled to a remedy which may include a repair, replacement, or refund.

• Acceptable Quality: Products must be of acceptable quality, meaning they should be free from defects, safe, and durable.
• Fit for Purpose: Products must be fit for any purpose that they are commonly used for.
• Match Description: Products must match the description provided by the seller.

Contact Us

If you have any questions about our returns, refund policy or your consumer rights please contact our friendly customer service team.